Agentic AI • RPA • Chatbots
I help banks and complex organizations deliver AI automation from idea to shipped solution—by leading end-to-end project delivery, stakeholders, vendors, and timelines across regulated environments.
Requirements → execution → launch, with clear ownership throughout
Public sector and enterprise experience with strict compliance needs
English, Cantonese, and Mandarin for seamless stakeholder alignment
Services
Whether you need a full delivery lead or targeted support, I bring structure and momentum to automation initiatives.
Get a clear plan fast when you need structure.
You get:
Find where to automate first and build the roadmap.
You get:
Ship an internal or customer-facing AI assistant.
You get:
Keep complex implementations on track.
You get:
Case Studies
Real-world examples of delivering automation and AI initiatives from requirements through launch.
End-to-end project delivery in a public-sector environment with multiple user stakeholders and structured requirements.
Led user requirement gathering through workshops and interviews
Produced functional specifications and aligned stakeholders on scope
Coordinated engineers with task assignment, weekly tracking, and unblocking
Managed timeline, dependencies, and delivery reporting
Result: Delivered key milestones on time, reduced ambiguity between users and engineers, improved visibility across teams.
Tool-using AI assistant for on-site customer guidance at a major international airport with high foot traffic.
Coordinated cross-functional delivery across stakeholders and engineering
Managed requirements and user flows—what users ask, what good answers look like
Supported tool-connector integration (APIs, web search, internal docs)
Maintained delivery timeline and launch readiness
Result: Successfully launched kiosk experiences that help visitors find information faster, created reusable delivery pattern for future AI deployments.
Additional metrics and details available on request.
About
I'm a Project Manager focused on turning automation ideas into shipped solutions. I lead cross-functional delivery from early requirements and functional specs through engineering coordination, timeline management, and launch readiness.
I'm especially strong at translating between business users and technical teams, keeping delivery organized, and maintaining clear stakeholder communication—even when projects involve multiple vendors, strict compliance requirements, or complex organizational dynamics.
Defined responsibilities and decision-making authority
Direct feedback and collaborative problem-solving
Clear milestones, risks, and launch criteria from the start
I aim to avoid avoidable fire-drills by setting expectations early and maintaining visibility throughout.
Contact
Whether you're hiring for a PM role, need delivery support for an automation project, or just want to explore what's possible—I'm happy to talk.
Happy to discuss your automation goals and what "done" looks like.